Q:Does the barebone come with an OS license?
A:The barebone does not come with memory, SSD, or OS license.
OS download data is available on our support page.
Q:How long does it take to ship?
A:Please see our shipping policy for details.
Q:When shipping information is not displayed on the Shipping Status Inquiry page.
A: This is because the shipment is undergoing customs clearance procedures in Hong Kong. The tracking information will be updated after the procedure is completed.
Q: Do you have any memory recommendations?
A: We recommend kingston or Samsung memory.
Q: No video output from USB-C
A: Please check if your display has a USB-C port. Connect without using a conversion adapter.
Q:When I connect with a DP to HDMI cable, nothing appears on the display.
A: Please use an HDMI to HDMI/USB-C to USB-C cable to ensure a stable connection. We may not be able to support other types of cables or conversion adapters.